To govern the access and use of this website and Services by you, we have in place these Terms and Conditions. Please read these Terms and Conditions carefully before using this website and our Services. This is a legally binding agreement and your continued access and use of the website and Services constitutes your agreement to be bound by the terms.

This website with the domain name acemanagement.co.in is owned by Ace Management, 4, Friend’s Row, ground floor, Behind: Biswas Motor Training School, Jadavpur, Garfa, Kolkata, West Bengal 700075, India.

Ace Management, provides manpower solutions and skilled helpers to its clients at their requested premises for a range of services such as domestic help attendants cleaning, cooking, elder care, patient care, child care, driving, etc.

When these Terms mention “Ace Management,” “we,” “us,” or “our,” it refers to Ace Management. Similarly, when these Terms mention “You”, “Your” or “User/s”, it shall mean any person who uses the website and/or avails the Services, including their representatives or any person who registers on the website to avail the Services or request our Services. 

Changes to the Terms

At our sole discretion, we may revise and update these Terms. The updates to the Terms will be effective immediately on posting. You will be timely notified about the same and your continued use will confirm your agreement with the changes. We request you to review these Terms and other policies regularly.

The Platform

• Your use of this website and our Services will be governed by these Terms of use.
• If you choose to access and use our website and Services, it shall show your agreement to these Terms.
• Through this website, we aim to provide you with an overview of our Services. The website shall allow you to understand the company and Services offered, request Services, communicate with the Ace Management team, give suggestions, feedback and all tasks ancillary to the Services.
• Our website and Services may have different features and offerings, so sometimes we may require additional Terms for those features or offerings.
• When you avail Services from Ace Management, you may have to sign additional agreements to regulate the relationship between you and Pinch Lifestyle Services Private Limited.

Services

Ace Consultants, through its brand Ace Management, provides skilled house helps on temporary hire basisi(hereinafter referred to as “Associates”) to its clients at their requested premises for a range of services such as domestic help attendants cleaning, cooking, elder care, patient care, child care, driving, etc.

We may arrange and provide such Associates and attempt to train and groom them through our training courses. It shall always be our sincere endeavour to provide Associates who work as per your requirements and satisfaction and have been subjected to a background check.

Registration

• You can easily surf the website and understand us as a company and the Services we provide. However, if you wish to request any Services or get in touch with us, we would require certain information from you such as your contact details which should be true, complete and accurate. This information will help us provide personalized and quality Services.
• When you use our website and/or request our Services, you will be providing us with your contact details. By doing so, you give us permission to contact you via calls, text messages and emails. Please don’t consider this spam, this will only help us to understand your needs and requests better and provide a quality service that will be personalized and up to your expectations.
• Please be assured that we shall only be rendering Services to individuals who are 18 years of age or older. All our Associates shall be also above the age of 18 years and we stand strong against child labour.

Access to your Premises

When you request a service from us, we will need to deploy our Associates at your premises to render those Services. Please allow them to do so, it shall allow us to render Services as per your requests and needs.

Payment Terms

Once you visit our website and request Services, we shall take you onboard as a client, thereafter you will be required to pay a monthly subscription fee. The monthly subscription amount and the Terms of payment shall be informed to you through the customer contract that you will be signing during your onboarding process.

Apart from the monthly subscription fee, you shall also be required to pay the Associate his/her due salary on a monthly basis.

Employment Terms

No direct recruitment(employment) allowed by clients who received our services with the attendants, without informing to our office. Penalty fees will be imposed for the act, if evidence provided.   

No Discrimination

We aim to create a better world, not just for us and you but also for the Associates. You should not discriminate against any of our Associates, employees or partners based on race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic that may be protected under applicable law. We shall expect you to treat all our Associates with respect and dignity.

Intellectual Property

We would like to clarify that all the intellectual property rights which shall be related to our website, its content, logos, graphics, software, designs and Services shall only be vested in Ace Management. All this material shall at all times be protected by various IP laws such as trademark, copyrights, designs, trade secrets or such IP or proprietary rights as may be applicable. Please be assured that under no circumstances shall we be willing to transfer these rights to anyone and no Terms and conditions shall render any of the aforementioned rights to anyone.

Any use of the Services or materials provided therewith that is not expressly permitted by this Agreement constitutes a breach of this Agreement and may violate copyright, trademark or other applicable laws.

Privacy Policy

A Privacy Policy explaining the collection, storage and usage of user data has been established by Ace Management. The Privacy Policy governs the use of the website and Services by the users and allows the users to understand how their data is being used and what rights do they have with respect to the data they provide to us while using the website and the Services. The Privacy Policy is hereby incorporated into the Terms of Use set forth herein.

Licence and Restrictions

Ace Management grants a limited, non-exclusive, non-sub licensable, revocable licence to its users to:

• access and use the website on their personal devices for requesting Services and other related permissible purposes
• access and use any content, information and related materials that may be made available on the website for requesting Services and other related permissible purposes

You may not:

• remove any copyright, trademark or other intellectual property from any portion of the website
• reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the content available on the website or Services provided by us
• decompile, reverse engineer or disassemble the website
• cause or launch any programs or scripts for the purpose of scraping, indexing, surveying or otherwise data mining any portion of the website or unduly burdening or hindering the operation and/or functionality of any aspect of the website or Services
• attempt to gain unauthorized access to or impair any aspect of the website or its related systems or networks

Disclaimers: Liability

We do not wish to limit or hold back any rights that you may have under the consumer laws through these disclaimers.

We provide you with certain consumer guarantees through these Terms, except for the guarantees we expressly provide herein, we provide the website and Services on “as is” and “as available” basis.

We disclaim all warranties or representations that are not set forth and expressly mentioned in these Terms. Such warranties could be expressed, implied or statutory in nature.

Since we can not completely control the conduct of Associates, if you suffer any loss or damage due to the Services we provide through an Associate or the conduct of an Associate, we shall not be liable for it.

We shall not be liable for any damages, liabilities or losses that arise out of your unregulated use of the Services, the transactions or relationships developed between you and our Associates without prior information to us or otherwise beyond our knowledge

The company shall not be held liable for its inability to perform its obligations under this agreement due to any situation or circumstances beyond the control of the company such as act of state or government or any natural calamity.

Indemnity

Though we trust you and your judgement, but if an event occurs where we suffer damages, losses, obligations, costs, or any other claims from any third party due to:
(i) your breach of this Agreement;
(ii) any content or information you make available via the Services;
(iii) your violation of any law or the rights of a third party, including, but not limited to, any intellectual property or privacy right; or
(iv) negligence or any more culpable act or omission (including recklessness or wilful misconduct) by you in connection with this Agreement or its subject matter,
if such an unfortunate event occurs, you shall hold us harmless and indemnified.

Dispute Resolution/Arbitration

If we ever go wrong somewhere and you shall have a complaint, we would want to hear the same from you and we shall make sincere efforts to resolve the same and improve. Kindly raise your complaints as soon as it may be feasible. We shall try to resolve any dispute that arises through mutual negotiations.

If the disputes raised are not resolved by mutual negotiations, the parties to the agreement irrevocably agree that this agreement shall be under the jurisdiction of the Kolkata courts. Any dispute that may arise relating to any of the Terms, or Services provided by the company, or payment of subscription fees shall be resolved by arbitration. The seat of arbitration shall be at Kolkata. The parties agree to be bound by the award of the arbitral tribunal.

Feedback

Please feel free to contact us and drop with us any suggestions, ideas, proposals, feedbacks that you may have regarding our website and Services. However, please know that though we really value and appreciate you for your thoughts and will use them for our and your betterment, it may always not be feasible for us to inculcate those in our work ethos.

Please note that we may use your suggestions, ideas, proposals, feedbacks, without any compensation, accounting or information to you.

Contact us

In case you have any doubts or you wish to seek any clarification or provide us with any suggestions, complaints or feedbacks, please feel free to reach out to us at: ace.management.jadavpur@gmail.com